FREQUENTLY ASKED QUESTIONS

Absolutely, If you have a vector-based version of your logo for me to work with, I’m happy to discuss any design brief you may have.

Yes, I can create completely bespoke editable social templates that you can work with in Canva and amend at your own leisure.

Designers don’t normally give out their native artwork files. Not only can it cause licensing complications, but it’s also like a chef giving up their favourite recipe. It’s taken years of experience for me to perfect my craft, so to give up files for other designers to take and use as their own just isn’t how I work. If by special circumstances you have an in-house team that will need to work with these files, then I will charge a release fee.

Minor amends like name changes and updates in company details can be done free of charge for up to 3 rounds. Further amends will incur a small handling fee. Printing costs will also apply.

Absolutely. Please include as much information about your design project when filling out the contact form or book a discovery call to discuss it further.

Yes of course. Please include as much information about your design project when filling out the contact form or book a discovery call to discuss it further.

Yes. Book a Discovery Call and we can have a Zoom chat over a cuppa.

To start the booking process, please click here

Yes! All branding and design projects are paid for via instalments. When your project is scheduled, a 50% booking fee is taken to secure your date. The remaining balance is invoiced prior to receiving your final artwork.

Payment can be made via BACS. Details are given to you via invoice.

My booking fees are non-refundable. Your booking secures your place in my design queue and ensures you are serious about moving forward with your project.

Yes, a contract is important for both of us. It outlines exactly what we can expect from each other and lays down the foundations of your project.

Deadlines make sure your project gets delivered on time - if target dates get missed it can obviously impact the remainder of your project, plus any others I may be working on. I’ll detail all deadlines in your contract and if they aren’t met, there might be a delay to your project or a rescheduling fee added to your invoice.

If you’d like to read a bit more about me then click here. If you’d like to chat first before committing to your project, then book your discovery call here.

Click here to read through the process

Brand design projects typically take around 4 weeks from the start date to launch.

After you’ve received your first concept, you’ll have the opportunity to make up to two lots of refinements. Any amends after this will be charged to the final invoice. Refinements include minor tweaks and perfections to your chosen design and not full redesigns or new concepts.

Your logos will be sent via WeTransfer. You'll receive the following file formats: • EPS (Vector) • PDF • JPEG for print • PNG (transparent background) • Black & White PNG’s

Instead of sending you multiple visual concepts to choose from, I use a 'One Concept Method' which involves presenting a singular, cohesive brand identity. This allows me to lay out every element of your brand and how they will all work together. It also limits the number of decisions you have to make and thoughtfully guides you through the design process. When a designer brings multiple concepts to a client, there’s a high potential for ideas to get diluted. Since the designer is forced to spread their time and creativity across multiple concepts, they don’t all get the attention they deserve. The designer is bound to give more attention to the one they feel is the strongest for the brand. As a result, the designer ends up presenting concepts they know aren’t as strong from a strategic perspective, thus giving the client an opportunity to choose them. And what’s the point in offering anything other than the best?

I totally understand it’s nerve-wracking to put your trust in someone else to bring your vision to life. I assure you, the brand discovery process is incredibly detailed and I’m confident I can create something perfect for you.

Your logo is usually either a bespoke font or a heavily customised font – this just ensures your logo is completely unique and entirely yours. I can’t send you the font files directly for copyright and licensing reasons but I will include all of the font information for your brand's typography along with the links I recommend to purchasing your own font licence.

The full ownership of your chosen logo and icons will be transferred upon final payment of your project fees. You’re welcome to register the logo as a trademark too! As with any creative, I will always retain the artistic rights to anything I create.

Absolutely! I love nothing more than diving into stationery, print and packaging projects with my branding clients.

Please click here to learn more about my retainer services.

Yes, you’ll get 10% Off my usual fees

Most design services are included in the monthly retainer price - graphic design, layout, marketing, photography, social media marketing, etc.

Monthly Retainers are designed for clients with a variety of design needs on a monthly basis. Click here to learn more.